ClearRun
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LEGAL

Privacy Policy

LAST UPDATED JULY 20, 2026

This Privacy Policy explains what information ClearRun collects when you use app.getclearrun.com and this website, how we use and share it, and the choices you have. ClearRun is a weather-intelligence service for freight dispatch: it scores truck routes against the weather forecast and sends alerts to the people you designate.

1What we collect

Account information

When you create an organization you provide your name, work email address, organization name, and a password. Passwords are stored only as a salted hash — we never keep them in readable form. When an administrator invites a teammate, we store that person’s email address and assigned role.

Billing information

Paid plans require a payment card. Card details are entered directly into our payment processor, Stripe, and are handled by Stripe — ClearRun never receives or stores your full card number. We retain only limited billing metadata such as the card’s last four digits, your plan, billing period, and invoice history.

Operational data

To do its job, the service stores the routes you create — origins, destinations, standing schedules, and the geographic path between them — along with the alert rules you configure and the risk scores computed for each route over time.

Alert recipients

You tell ClearRun who should receive alerts. For each recipient we store the contact details you provide, which may include a name, email address, and mobile phone number, so we can deliver the notifications you have configured. See section 5.

Technical and usage data

Like most web services, we automatically receive your IP address, browser type, and basic request logs, and we set a strictly necessary session cookie to keep you signed in. This site does not use third-party advertising or cross-site tracking cookies. Your language and theme choices are stored locally in your browser.

Product analytics

We use PostHog to understand how the marketing site and the app are used — which pages are viewed, which links and buttons are clicked, and which in-app actions are taken (for example, creating a route or changing a plan). It uses a first-party cookie on our own domain to recognize the same browser across our marketing site and app, so we can see how visitors move from the website into the product. It does not use advertising or cross-site tracking cookies, is routed through our own domain, and is used only to improve the product. Once you sign in it is tied to your account so we can understand usage by organization and plan.

2How we use it

We do not sell your personal information, and we do not use the routes, recipient lists, or other operational data you enter for advertising.

3Service providers

We use a small number of third parties to run the service. They receive only the data needed for their function and are bound to protect it.

ProviderPurposeData they process
StripePayments & subscriptionsCard details, billing contact, invoice history
TwilioSMS deliveryRecipient phone numbers and alert message content
SendGridEmail deliveryRecipient email addresses and message content
Open-MeteoWeather forecastsRoute coordinates (no personal identifiers)
OpenStreetMap (Nominatim / OSRM)Geocoding & routingRoute place names and coordinates
Google Cloud PlatformHosting & databaseAll service data, encrypted in transit and at rest
PostHogProduct analyticsPages viewed, clicks, and in-app events (no advertising or cross-site tracking)

A current list of subprocessors will be maintained and updated here as it changes.

4Sharing

We share personal information only: with the service providers above; with other members of your own organization, according to their roles; when required by law or valid legal process; to protect the rights, safety, and security of ClearRun, our users, or the public; and in connection with a merger, acquisition, or sale of assets, in which case we will notify you.

5Alert recipients

Some people receive ClearRun alerts because a customer added them as a recipient, not because they signed up themselves. If you are one of those people and want your contact details removed, ask the organization that added you, or contact us at privacy@getclearrun.com and we will help route your request. Standard message and data rates may apply to SMS alerts; recipients can opt out of texts by replying STOP.

6Retention

We keep account and operational data for as long as your organization is active. If you cancel, we retain your account data for up to 90 days so you can reactivate, after which it is deleted or anonymized unless we are required to keep it longer (for example, invoices needed for tax and accounting). Detailed per-route forecast history is kept on a rolling basis of roughly the most recent 35 days and expires automatically.

7Security

We protect your data with encryption in transit and at rest, hashed passwords, role-based access within organizations, and access controls on our systems. We work to protect your information and to address vulnerabilities promptly.

8Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, to object to or restrict certain processing, and to withdraw consent. Much of this you can do yourself in the app; for anything else, contact us and we will respond as required by applicable law. We will not discriminate against you for exercising these rights.

If you are in the EEA or UK, our legal bases for processing are performance of our contract with you, our legitimate interests in operating and securing the service, and compliance with law. If you are in California, we do not sell or share your personal information as those terms are defined under the CCPA/CPRA.

9International transfers

ClearRun is offered to customers in North America and our providers may process data in the United States and other countries. Where required, we rely on appropriate safeguards such as standard contractual clauses for cross-border transfers.

10Children

ClearRun is a business tool and is not directed to anyone under 18. We do not knowingly collect personal information from children.

11Changes

We may update this policy from time to time. When we make material changes we will update the date above and, where appropriate, notify you in the app or by email. Continued use of the service after an update means you accept the revised policy.

12Contact

Questions or requests about your privacy? Email privacy@getclearrun.com.

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